This User Registration Agreement (this “Agreement”) is entered into between you (“User”, “you” or “your”) and baolla (the “Platform”, “we”, “us” or “our”), governing your account registration, login, browsing, ordering, payment, after-sales and other related behaviors on the and baolla cross-border e-commerce website (the “Site”, [www.baolla.com]) and related services.​

By registering, logging in or using any service of the Platform, you confirm that you have read, understood and unconditionally accepted all terms of this Agreement, our Privacy Policy, transaction rules and other published rules, and agree to be legally bound by them. If you do not agree, you shall not register or use our services.​

1. Eligibility for Registration​

1.1 You represent and warrant that you are a natural person, legal entity or other organization with full civil capacity and full rights to enter into this Agreement and use the Platform’s services in accordance with applicable laws of your jurisdiction.​

1.2 Minors may only use the Platform with the consent and supervision of their legal guardians, who shall be responsible for all acts of the minor account.​

1.3 You shall not use the Platform if you are prohibited from receiving cross-border e-commerce services under applicable laws, regulations or international trade sanctions.​

2. Account Registration and Information​

2.1 You shall complete registration by providing true, accurate, complete and up-to-date information as required by the Platform, including but not limited to contact name, email address, shipping address, telephone number and payment information.​

2.2 You are responsible for maintaining the confidentiality of your account password and verification information. All activities under your account shall be deemed your acts, and you shall bear full responsibility therefor.​

2.3 You shall promptly notify us of any unauthorized use of your account or security breach. We will not be liable for any loss arising from your failure to keep your account secure.​

2.4 We reserve the right to verify your identity, conduct KYC checks, request supporting documents, and reject or suspend incomplete or untruthful registrations.​

3. User Obligations​

3.1 You shall use the Platform in compliance with applicable laws, regulations, public order and good morals, and shall not engage in any illegal or improper activities.​

3.2 You shall not use the Platform to infringe intellectual property rights, trade secrets, privacy or other legitimate rights and interests of any third party.​

3.3 You shall not conduct acts including but not limited to: malicious registration, brute-force attacks, data crawling, false transactions, money laundering, fraud, or spreading harmful information.​

3.4 You shall comply with cross-border trade laws, customs declaration, tax payment, import/export restrictions and licensing requirements of your country and the destination country.​

4. Orders, Payment and Delivery​

4.1 All product information, prices, inventory and promotions on the Platform are subject to the actual display at the time of ordering. We reserve the right to correct errors and adjust prices without prior notice.​

4.2 You shall pay in full using the payment methods provided by the Platform. Orders are confirmed only upon successful payment.​

4.3 Cross-border delivery is subject to logistics timetables, customs clearance and destination country regulations. We are not liable for delays caused by force majeure, customs, logistics or your incorrect information.​

4.4 Return, exchange and warranty shall follow the Platform’s published rules and applicable consumer protection laws.​

5. Intellectual Property​

5.1 All intellectual property rights in the Platform, including text, images, trademarks, logos, software and frameworks, are owned by us or our licensors.​

5.2 You may not copy, distribute, modify, decompile, create derivative works or use any content of the Platform without our prior written permission.​

6. Privacy and Personal Data​

6.1 Your use of the Platform is subject to our Privacy Policy. We collect, use, store and protect your personal information in accordance with applicable laws such as GDPR, CCPA and cross-border data transmission rules.​

6.2 We will not disclose your personal information to unauthorized third parties except as required by law or with your consent.​

7. Disclaimer of Warranties​

7.1 The Platform and services are provided on an “as is” and “as available” basis. We disclaim all express or implied warranties, including merchantability, fitness for a particular purpose and non-infringement.​

7.2 We do not warrant uninterrupted, error-free or secure service, or that defects will be corrected.​

7.3 We are not liable for losses caused by force majeure, third-party services, your own operations, or non-compliance with this Agreement.​

8. Limitation of Liability​

To the fullest extent permitted by law, our total aggregate liability for any claims arising from your use of the Platform shall not exceed the total amount you paid to us for the relevant transaction in the three (3) months prior to the claim. We shall not be liable for indirect, incidental, special or consequential damages.​

9. Indemnification​

You agree to indemnify, defend and hold harmless us, our directors, employees and partners from any claims, damages, losses, costs and expenses (including reasonable legal fees) arising from your breach of this Agreement, your use of the Platform or infringement of third-party rights.​

10. Modification and Termination​

10.1 We may update this Agreement at any time. The revised version will be posted on the Platform and take effect upon publication. Your continued use constitutes acceptance of the revised terms.​

10.2 We may suspend or terminate your account immediately without notice if you violate this Agreement, applicable laws or harm the interests of the Platform or other users.​

10.3 Upon termination, you shall cease all use of the Platform, and we may delete your account data in accordance with law.​

11. Governing Law and Dispute Resolution​

11.1 This Agreement shall be governed by the laws of [Your Jurisdiction], without regard to its conflict of law rules.​

11.2 Any dispute arising out of or in connection with this Agreement shall first be settled through friendly negotiation. If negotiation fails, either party may submit it to the competent court of [Your Jurisdiction] for resolution.​

12. General Provisions​

12.1 If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.​

12.2 You may not assign your rights or obligations under this Agreement without our prior written consent.​

12.3 This Agreement constitutes the entire understanding between you and us regarding the subject matter hereof.​

Contact Us​

If you have any questions about this Agreement, please contact us at:​

Email: serve@baolla.com​

Address: [Room A03, 11/F, Fullytech Centre, 18 Tak Hoi Street, Tsuen Wan, New Territories, Hong Kong]