Your personal information security is extremely important to us, and we greatly value your trust. Under no circumstances will we sell or disclose your personal information to third parties. We strictly protect the security and privacy of the information you provide, and only use it in the manner described in this policy.

We are committed to protecting your personal information and the rights set out in this Policy reflect your rights under applicable laws.

Applicable laws for the purpose of this Policy means: (a) the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2013; (b) General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) until such time as it might cease to apply in the UK; and (c) to the extent applicable, any legislation ratifying or otherwise adopting the GDPR in the UK, and any applicable associated or supplementary data protection laws or regulations.

We recognize that as an international business, some of our customers are resident in jurisdictions other than England and Wales. In certain circumstances, local laws of these jurisdictions may by way of their application, afford rights to a customer in respect of the personal data that they provide to us. We anticipate that the rights set out in this Policy also provide you with such protection in relation to your personal information. Please do e-mail our Data Protection Officer at serve@baolla.com to discuss any additional questions you may have.

This Policy does not apply to the services provided by other third parties to You, nor does it apply to the services in which we independently set a privacy policy.

Please carefully read and thoroughly understand this Policy before using Baolla Services. You agree that the Privacy Policy represents that You have understood the functions provided by the App and the necessary personal information required for the functions to operate.

The ownership and operation rights of the relevant registered user services belong to “BAOLLA Trading Co., Limited”, Company Number: 3324845 ,with its registered address at Room A03, 11/F, Fullytech Centre, 18 Tak Hoi Street, Tsuen Wan, New Territories, Hong Kong.

1. What personal information do we collect?

You can choose to use or visit our website without revealing any personal and transactional information about Yourself, but You need to register for an account to experience our full service. If You provide us with Your information, You agree to information being transmitted and stored on our servers.

Baolla collects the personal information You provide when You use this website. This information includes Your name, contact information, email address, Baolla account name and password, and other information You need to create an account. In addition to the personal information we may collect and process upon registration, we also collect, store, and process the following information about our users on Baolla:

A. Purchase information

B. Service account information

C. Payment information (payment time, payment amount, payment channel, etc.)

D. Search and browse record information (search content, link click actions, browsing history, click-to-view records, etc.)

E. Cookies and other computer information

We partner with Microsoft Clarity and Microsoft Advertising to capture how You use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses Your data, visit the Microsoft Privacy Statement.

2. How do we use Your personal information?

We will not sell or disclose any user’s personal information and will strive to protect Your information and privacy.

2.1 We will use Your information to provide You with better services, including:

A. Contact You by email to provide services such as order updates, package tracking, and after-sales support.

B. Communicate platform activities (e.g., coupons, discounts, promotions) via email and internal messages.

2.2 Exceptions requiring no prior consent under applicable laws include:

A. Compliance with legal obligations or government requests;

B. Protection of public interest, safety, or rights of individuals;

C. Fulfilling core service functions;

D. Processing publicly disclosed information;

E. Resolving disputes;

F. Enforcing agreements with You;

G. Public health emergencies or social welfare purposes.

You may opt out of notifications via settings on the Baolla website.

Note:

A. We do not share personal data with advertisers without Your consent.

B. We do not knowingly collect data from minors without guardian consent.

C. De-identified data (non-recoverable to individual identity) may be used without additional consent.

Authorized partners may process Your information only for purposes stated in this Policy, with access limited to necessary data. Baolla will never share sensitive information (e.g., passwords, contact details) with partners.

3. How long will we keep Your information?

Your personal information is retained as long as Your Baolla account is active. To delete Your account or data, contact our customer service.

Under GDPR, we will erase or return personal data after service termination unless legally required to retain it.

4. How do we protect Your personal information?

We implement reasonable measures to safeguard Your data and minimize unnecessary collection.

5. Policy Updates

We may update this Policy to reflect service improvements. The latest version on this page is binding upon publication.

6.Contact us

If You have any questions about the Privacy Statement, please contact:

Email:  serve@baolla.com

Online Support: Visit the “Online Service“ section in the navigation menu of the Baolla official website.